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Royal Mail to cut up to 2,500 head office and support jobs by end of next year – as it happened | Business

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Royal Mail to cut 2,500 head office and support jobs by end 2027

Royal Mail plans to cut up to 2,500 jobs by the end of next year, as it struggles with a slump in letters being sent and seeks to compete in the cutthroat parcel delivery market.

To simplify its processes and save money, Royal has carried out a review of its head office and support functions, and will reduce them by “up to 2,500” – less than 2% of its workforce of more than 131,000 people, it said.

The company, owned since April 2025 by the Czech billionaire Daniel Křetínský, hopes to achieve the reductions through “natural attrition” (people leaving anyway) and voluntary redundancies, without the need for compulsory redundancies.

It stressed that its frontline roles in delivery and processing, including posties and drivers, will not be affected.

Royal Mail said it needs to adapt to a rapidly-changing market: Letter volumes have declined by more than 70% since their peak, whilst customer demand for faster and more convenient parcel delivery services continues to grow.

Royal Mail has briefed its unions, the Communication Workers Union (CWU) and Unite CMA, on the proposals and formal consultation with both unions is now underway.

Alistair Cochrane, the chief executive, said:

double quotation markWe have been working hard to reduce costs and simplify processes across all areas of the business as we transform to win in a very competitive market. These proposed changes remove duplication and allow us to invest further in the service we deliver for our customers.

We are committed to treating everyone fairly and respectfully throughout this process, working closely with our trade unions. The proposed changes will not be easy, but they are an important part of building a stronger, simpler and future-ready Royal Mail for our customers and colleagues.

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The Canadian family that once owned Selfridges department store has bought UK pharmacy and beauty retailer Boots for $8.9bn (£6.74bn).

Wittington Investments, the holding company of the Weston family that controls the Loblaws grocery chain and Drugmart pharmacy chain in Canada, will own Boots’ UK and Irish retail operations and opticians chain, the No7 beauty brand and a franchise arm in Thailand.

The acquisition of the Nottingham-headquartered chain, which has 1,800 stores across the UK and employs 50,000 people, is also being backed by investment firm Fairfax, which owns Sleep Country Canada, Canada’s largest mattress retailer which owns Simba Sleep in the UK, and The Sporting Life Group.

Galen Weston, the chair of Wittington who is set to become chair of Boots, said:

double quotation markBoots is one of Britain’s most enduring businesses, with a rich heritage, a trusted name and a vital role in everyday life across the UK and Ireland.

Royal Mail is to cut up to 2,500 jobs as the embattled company seeks to restructure its business amid intense competition and the continuing decline in letter deliveries.

The postal service, which has been fined a total of £37m since 2023 for missing delivery targets set by the regulator Ofcom, said the job cuts would focus on head office and “support function roles” with the restructure to be completed by the end of next year.

Pointing out that the volume of letter deliveries had declined more than 70% since their peak in the mid-00s, Royal Mail said the cuts would be achieved through “natural attrition” and a voluntary exit programme with no compulsory redundancies.

The company said there would be no reduction in operational frontline roles in delivery and processing, including the number of postal workers and drivers it employs. The cuts amount to less than 2% of Royal Mail’s workforce of more than 131,000.

The head of the International Monetary Fund has called on governments across big economies to tighten their belts as soaring bond yields hit budgets.

Speaking in Singapore, the IMF’s managing director, Kristalina Georgieva, said global debt-to-GDP ratios were at their highest level since the second world war and on course to hit 100% in the coming years.

She said governments could not rely on rapid economic growth to lift the burden of debt – and instead would have to make “very tough political choices”.

Georgieva was speaking before the IMF and World Bank annual meetings, which are to be held in Bangkok next week. “My message to the world’s economic policymakers will be this: we cannot keep delaying necessary policy action – you have the tools, now have the wisdom to use them.

Thank you for reading. We’ll be back tomorrow with the latest news. Take care – JK

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